ASPEN RACQUET CLUB (ARC) RETURN & CANCELLATION POLICY

Refund/Return Policy: Services and gift cards are non-refundable.

CANCELLATION POLICY:

Private/semi private lessons, court rentals, and drop-in reservations must be cancelled at least 24 hours in advance of the scheduled time or the amount in full will be charged to player’s account.

Membership are non-transferable and can be cancelled as follows:

 

I.  NOTICE OF CANCELLATION RIGHTS: You may cancel this contract for any reason at any time prior to midnight of the seventh business day (any calendar day except Sunday or a legal holiday) after the date on which the first service under the contract is available to you (i.e., ARC opening date). Your written notice may be in any written format sufficient to communicate your desire to cancel and shall be delivered in person to the club of enrollment, or postmarked by certified or registered U.S. mail to Aspen Racquet Club, LLC, 850 Venture Blvd., Wooster, OH 44691 within such 7-day period.  
 

II.  ADDITIONAL CANCELLATION RIGHTS

a.           If by reason of death or disability you are unable to receive benefits of the services of the Club, this contract shall be proportionally divided by all of the days in which the facility was made available to you as part of the contract offering and you shall be liable for payments only for that portion of the contract that can be attributed to the period prior to your death or disability, exclusive of any period of time in which the facility was made available to you free of charge as part of the contract offering, and ARC, within 30 days after receiving notice of the death or disability, shall return to you or your representative the amount paid in excess of the proportional amount.

b.          If you relocate 25 miles or more from the Club or a substantially similar facility that would accept ARC’s obligation under the contract and if you give ARC written notice that you intend to relocate and request that the contract be terminated, the contract shall be proportionally divided by all of the days in which the facility was made available to you as part of the contract offering and you shall be liable for payments only for that portion of the contract that can be attributed to the period prior to your actual relocation, exclusive of any period of time in which the facility was made available to you free of charge as part of the contract offering, provided, that ARC may require and verify reasonable evidence of relocation, and ARC shall return to you the amount paid in excess of the proportional amount.

c.           If ARC relocates 25 miles or more from your residence or closes the Club and a substantially similar facility that would accept ARC’s obligation under the contract is not within 25 miles of your residence,  the contract shall be proportionally divided by all of the days in which the facility was made available to you as part of the contract offering and you shall be liable for payments only for that portion of the contract that can be attributed to the period prior to ARC’s actual relocation or closing of the facility, exclusive of any period of time in which the facility was made available to you free of charge as part of the contract offering, and ARC shall return to you the amount paid in excess of the proportional amount.


 

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